We’ll start with a conversation about your business, what you'd like feedback on, and any concerns you already have.
This helps me understand your goals and tailor the audit to your venue.

I’ll visit your venue anonymously as a regular guest—observing service flow, customer interactions, guest rooms and their ammenities, accommodation facilities, food and drink presentation, cleanliness, ambience, staff engagement, and anything else your guests notice (even if you don’t). This can be done during regular service hours, and no one on your team needs to know I’m there.

You’ll receive a detailed, practical report that covers:

• First impressions and customer journey

• Strengths and stand-out moments

• Opportunities for improvement

• Quick fixes and longer-term strategies

• Anything that may be holding you back

We’ll go over the findings together in a follow-up session—either in person or over the phone.
I’ll walk you through everything and answer any questions, with suggestions tailored to your venue’s size, goals and team.

• Team Training Session: If needed, I can run a follow-up session with your staff to address areas of improvement in a positive, empowering way.

• Menu & Service Review: Pair the audit with a menu or workflow consultation to enhance consistency and efficiency.

• Accommodation Revival: A tailored refresh for your accommodation offering. This may include:

  • Website and booking platform feedback

  • Updating in-room information (digital or printed)

  • Local experience suggestions and guest guide curation

  • Tweaks to amenities, room presentation or small service extras
    Think of it as a soft revamp—keeping your core identity, but polishing the guest-facing details.