ABOUT ME

Coming from a family of educators, hospitality seemed a left of field choice for me as a teen; announcing that I was going to own a hotel one day.

At exactly fourteen years and nine months my time to enter the hospitality industry was here, working my way through fast food venues, bakeries and hotels. By completion of secondary school I was accepted into a Hospitality Apprenticeship with Mercure Hotel. Learning how to successfully operate a fine dining restaurant was a challenge and I truly thrived in the arena, solidifying my choice to pursue a hospitality career.

I made it a personal goal to work in every department over the hospitality space and successfully worked my way around the world as a bartender, waitress, housekeeper, kitchen hand, receptionist, sales and marketing co-ordinator and human resources administrator before taking on supervisory then management roles in restaurants and accommodation sites.

In 2015 I purchased my first business, a boutique accommodation venue with a restaurant and bar. The learning curve was steep and thrilling as I spent the next ten years refining my skills and creating a venue that was memorable, efficient and customer focused. The lease on my commercial building ended in 2025 and now I embark on a new journey, to help people just like me fulfil their dreams of owning a successful boutique hospitality venue.

I am incredibly passionate about helping others achieve success. I love dreaming up fabulous ideas, problem solving and working with what is available to bring ideas into reality.

Outside of the hospitality space my Golden Retriever, Truly, is the sunshine of each day. I enjoy reading, walking, spending time with my partner, Evan, and our families, researching and, of course, holidays and weekends away to enjoy everything the tourism and hospitality sector has to offer!


FORMAL QUALIFICATIONS:

Bachelor of Business (Tourism Management & Marketing double major)

Diploma of Business Management

Diploma of Events

Certificate II in Hospitality Operations

Certificate IV in Training and Assessment (scheduled to complete July 2026)

INDUSTRY EXPERIENCE:

10 years of sole ownership at a boutique accommodation venue with restaurant and bar

Additional 10 years within the hospitality sector including 5 years in management positions across General Management, Reservations Management, HR/Office Management and Food and Beverage Management.

Continued involvement in the industry through relief management and virtual administration for small business owners throughout Victoria.

LOCATION AND INSURANCE:

In-person services are available Victoria wide (travel rates may apply)
Virtual services are available Australia wide

I hold Public Liability, Professional Indemnity, and Cyber Insurance to ensure peace of mind and protection for both your business and mine.

  • Laurel Hill – Small Venue Hospitality Consultant
    Effective date: 26 May 2025

    Laurel Hill respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs). This Privacy Policy explains how I collect, use, store and disclose your information when you use this website or engage with my services.

    1. What Personal Information I Collect

    I may collect the following information from you:

    • Full name and contact details (email, phone number)

    • Business name and venue details

    • Any information you provide via website forms or email

    • Information about your use of the website (via cookies and analytics)

    2. How I Collect Information

    Information is collected directly when you:

    • Fill out a contact form

    • Book or enquire about a service

    • Communicate with me via email or phone

    • Use my website (via cookies, analytics tools like Google Analytics or Squarespace Insights)

    3. Why I Collect It

    I collect your information to:

    • Provide and deliver consulting services

    • Respond to your enquiries

    • Improve the website and user experience

    • Send occasional updates or newsletters (if you opt in)

    • Keep records for tax and administrative purposes

    4. Disclosure of Your Information

    I will never sell your information. I may share it with trusted third parties where necessary, such as:

    • Service providers (e.g. email platforms, scheduling tools, Squarespace)

    • Legal or accounting professionals (if required)

    • If required by law

    All third-party providers are expected to comply with privacy standards.

    5. Storage and Security

    Your personal information is stored securely and only accessible by me or trusted service providers. I take reasonable steps to protect your data from misuse, interference, loss, or unauthorised access.

    6. Access and Correction

    You have the right to request access to your personal information or ask for corrections if you believe it is inaccurate. Just email me at laurel@hospolaurel.com.au

    7. Cookies and Analytics

    My website may use cookies to help understand how visitors use it and improve the experience. You can disable cookies via your browser settings if you prefer.

    8. Contact Me

    If you have any concerns or questions about how your information is handled, please contact: laurel@hospolaurel.com.au

    Laurel Hill
    Email: laurel@hospolaurel.com.au
    Based in Victoria, Australia

    9. Updates

    This policy may be updated from time to time. The latest version will always be available on this website.

Contact me

Interested in working together? Fill out some info and I will be in touch shortly. I can’t wait to hear from you!