See your venue through your customers’ eyes. This is a great starting point for established businesses who want to make improvements but aren’t sure where to begin. It’s a low-commitment, high-impact service designed to give you practical insights and fast wins—this can be added to other services or as a stand alone report.

I can conduct a discreet, in-person venue visit and provide feedback on:

• Service and flow

• Atmosphere and layout

• Customer interactions

• Menu presentation

• Overall guest impression
  

This is a helpful starting point for businesses trying to boost reviews, return customers, or just freshen things up.

Step back, assess, and refocus. We’ll start with a deep dive into your current operations. Together we’ll:

• Review systems, workflows, and team structure

• Look at your market position and customer feedback

• Analyse supplier relationships and key cost areas

• Assess your profit and loss statements (with accountant collaboration where needed)

• Set short- and long-term goals that reflect where you want to go next

Make daily operations smoother and more efficient. Once we’ve reviewed your business and clarified your goals, I’ll work with you to:

• Streamline day-to-day workflows

• Introduce new systems or tools where they make sense

• Provide targeted training for you and your team

• Build consistency in service, systems, and communication

People first—because culture drives everything. Happy, supported teams create better venues. I’ll help you:

• Assess staff satisfaction and gather honest feedback

• Hire new team members where needed

• Build or update onboarding and training resources

• Identify and address any culture or morale issues

• Create a workplace culture that reflects your values and keeps good people around

Make sure your message matches your mission. I’ll help you:

• Review your branding and customer perception

• Clarify your target audience and how to reach them

• Assess your online presence and digital strategy

• Update or evolve your identity if needed—or work with what you’ve already built

• Explore new marketing partnerships and opportunities

Whether you're growing, consolidating, or stepping back, we’ll work together on:

• Realistic, practical goal-setting

• Creating step-by-step plans to reach those goals

• Ensuring your business stays compliant at local, state, and federal levels

• Developing exit strategies or long-term succession plans, if needed

Rebuild trust and create new buzz. Struggling with reviews, inconsistent service, or a dip in regulars? Let’s turn that around. I’ll help you:

• Identify where things have gone off track

• Reconnect with your original concept (or evolve it into something new)

• Train your team to deliver consistently great service

• Refine your product to match your venue’s vibe

• Generate fresh local interest and loyalty

Whatever’s next—we’ll get you there smoothly. No matter what direction you're heading, I can support you through:

• Expanding to a second site or taking on more capacity

• Downsizing to reduce costs or simplify operations

• Preparing your venue for sale or closure, with care and dignity

• Making tough decisions with clarity and a plan